Avoid Warranty Frustration: What ePowerFun Actually Pays For
"This must be covered by warranty, right?" – We hear this almost daily in our Ludwigsburg workshop. ePowerFun has great support, but they aren't magicians. Material defects are covered, but hitting a curb is on you. Let's break down what's really covered and what isn't.
Warranty vs. Statutory Guarantee
Good to know: Statutory guarantee is 24 months by law. ePowerFun often adds a voluntary manufacturer warranty. However, wear and tear parts are usually excluded. If you wear out your brakes, don't expect free replacements!
What is covered? (The Reality)
Vorteile
- ✓Motor defects without external impact
- ✓Display errors or total failure
- ✓Frame cracks under normal use
- ✓Controllers that stop working for no reason
Nachteile
- ✗Flat tires (classic wear and tear)
- ✗Water damage from pressure washers
- ✗Battery capacity loss due to poor storage
- ✗Worn out brake pads
ePowerFun is very accommodating. But if we open a scooter and find rust because it stood outside in the rain all winter, any manufacturer will say 'No'.
Typical ePF Cases in our Shop
We often see flat tires on the ePF-2. People hope for warranty, but it's wear and tear. Use our tire mail-in service instead. Squeaky bearings after 100km? Warranty. After 2000km? Maintenance.
Does the warranty void when changing tires?
Does the warranty cover the battery?
Warranty rejected? We can still help!
Is your ePowerFun acting up and the manufacturer said 'No'? Don't panic. We fix your ePF professionally and affordably in our Ludwigsburg workshop.
Submit Repair Inquiry Now